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1. What is the Problem-Solving and Decision Making (PSDM) course?
Problem-Solving and Decision Making (PSDM) is a one-month, online, comprehensive leadership short course offered and examined by Finstock Evarsity College. It focuses on building practical problem-solving and decision-making skills for current and aspiring leaders. Upon successful completion, you receive a certificate of completion from Finstock Evarsity College.

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2. What is the main focus of this course? (Course Overview)
The training is designed specifically for new and aspiring leaders who want to develop strong problem-solving and decision-making skills.

Through interactive learning, the course covers how to:

• Apply structured problem-solving and decision-making steps and tools

• Analyse information clearly to define and describe problems

• Identify appropriate and practical solutions

• Think creatively and use modelling to generate options

• Select and implement the best solution

• Identify the real/root problem, not just the symptoms

• Respond rather than react in challenging situations

• Overcome fear that blocks difficult decisions

• Understand inherent and residual risk, and the probability and impact of each risk

• Become an active, confident problem solver

You will also learn strategies for selecting the best approach for problem solving and decision making and how to review and compare alternative solutions.

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3. What are the entry requirements for the PSDM course?
To enroll and study the Problem-Solving and Decision Making Training Course, a student should have a minimum of D Minus (D-) in KCSE exams.

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4. How is the Problem-Solving and Decision Making course delivered?
The course is delivered 100% online, allowing you to study from home and/or the office. The program uses:

• Written self-instructional study modules

• Online interactive devices and self-tests

• Cloud-based content

• Video lectures

• Audio-visual and other e-learning materials

This flexible format suits both working professionals and students.

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5. Who can study the Problem-Solving and Decision Making course?

This course is ideal for:

• Students and educators

• Team leaders and project leaders

• Senior and middle-level professionals in public and private sectors

• Strategic planners, employee relations and engagement professionals

• Highly skilled leaders and business owners

• Supervisors and aspiring supervisors

Whether you are new to leadership or already experienced, this course will help you handle complex issues more confidently.

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6. Why should I study Problem-Solving and Decision Making at Finstock Evarsity College?

• Expert facilitators:
  The course is delivered by seasoned professionals with vast real-world experience in leadership and training, both online and instructor-led.

• Simple, engaging teaching style:
  Content is taught in simple English, and the approach is engaging, personalized, and professional, making concepts easy to understand and remember.

• Aligned with global best practices:
  The course is developed after extensive research and is aligned with global leadership and decision-making best practices.

• Highly experiential learning:
  Most teaching uses a hands-on, experiential approach, with:

  • Guided assignments

  • Quizzes and assessments

  • Cross-cultural communication and management exercises

  • Practical, fun activities

• Rich learning resources:
  You will work with:

  • Examples and case studies

  • Real-life problems

  • Projects and step-by-step instructions

  • Online discussions and image-based content

  • Ongoing feedback

This makes the course valuable for both experienced leaders who want to sharpen their skills and managers with no formal leadership training.

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7. What will I be able to do after completing the PSDM course?

By the end of the course, you will be able to:

• Solve problems and make effective decisions using structured methods

• Apply creative thinking to support your problem-solving and decision-making

• Use logic and rationality when assessing issues and options

• Consider multiple variables and determine the best solutions

• Feel confident to stand by your decisions and communicate them clearly

• Use different tools and methods to assist the decision-making process

• Create a plan for implementing, evaluating, and following up on decisions

• Be more effective, positive, and competent at work when tackling tough challenges

• Avoid common decision-making mistakes that lead to poor outcomes

Upon completion, the Problem-Solving and Decision Making certification proves that you have a valuable career advancement soft skill in the leadership field, suitable for entry-level and established professionals in the public sector, voluntary sector, corporate sector, or private sector.

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8. How will this course help my career?

• It improves your ability to handle complex tasks and decisions under pressure.

• It strengthens your leadership profile and suitability for supervisory and management roles.

• It helps you add value to your organization by making better, faster, and more informed decisions.

• It signals to employers that you can think critically, solve problems, and take responsibility.

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9. How do I enroll in the Problem-Solving and Decision Making course?

To gain these skills:

1. Visit the Finstock Evarsity College website.

2. Search for “Problem-Solving and Decision Making (PSDM)” in the course catalogue.

3. Follow the online registration process.

4. Start your one-month online training and begin applying these skills in your work and life.

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