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Managing Difficult Conversations (MDC)

Managing Difficult Conversations is an online comprehensive leadership short-term course offered by Finstock Evarsity College. Managing Difficult conversations course duration is one month. The examining body is Finstock Evarsity College.  A certificate of completion is issued upon completion of the course.

Course Overview

1. The training is designed specifically for supervisors and managers dealing with difficult conversations in the work place.
2. This specialization leadership courseware will cover the benefit of positive intent, active listening skills and asking strategically relevant questions to get to the heart of any conflict or situation.
3. Furthermore, this training will guide you on the right approach, how to prepare carefully, and develop the right skills, mind-set and behaviour to initiate difficult conversation while defusing intense and complex emotions. This will ensure you maximize your ability to handle the conversation effectively and steer it to a successful conclusion acceptable to all involved.
4. After taking this course, you are will be confident and empowered with knowledge skills and abilities to: address under- or poor performance, handle grievances or disciplinary process, tackle instances of unacceptable behaviour, give developmental and constructive feedback, deal with sensitive personal issues, tell an employee that their job is at risk of redundancy, turn down employee requests, tackle problems at an early stage to avoid negative consequences and foster good working relationships with colleagues.

What is the Entry Requirement to Study for Managing Difficult Conversations?

To enroll and study the managing difficult conversations Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.

Mode of Delivery

The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audio-visual and e-learning materials

Managing Difficult Conversation course is designed for:

1. Students and Educators
2. Team leaders and Project leaders
3. Senior and middle level professionals both in the public and private sectors.
4. Strategic Planners and employee relations and engagement professionals
5. Highly skilled leaders and business owners
6. Supervisors

Why Study Managing Difficult Conversation at https://finstockevarsity.com/

1. To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast experience and are experts in delivering online and instructor-led training programs.
2. The course teaching mode is done in a more simplified, engaging, personalized and professional ways using simple English to ensure maximum understanding, comprehension and retention of information presented. Moreover, the course is developed after extensive research and is aligned to global best practices in leadership globally and benchmarks.
3.  Most teaching is hands-on using highly experiential approach to learning with students developing cross-cultural communication, management and negation skills through various assessments, guided assignments and quizzes. These exercises are supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course. Additionally, the course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities.
4. The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced leaders who want to build their skills to the next level as well managers who have had no prior formal training on leadership.
5. By the end of the course, you will be able to: define frame of reference, establish a positive intent and a desired outcome, use good communication skills during a conversation, draft a script for a difficult conversation, use specific steps to carry out a difficult conversation, access additional resources as required, maintain safety in a conversation, recognise and manage your emotional state, handle reactions effectively, initial difficult conversations, demonstrate listening skills, prepare for a difficult conversation and find mutually acceptable and sustainable solutions .
6. Upon completion, Managing Difficult Conversation certification will prove that you have a valuable, career advancement skill in leadership field for both entry-level and established professional in the public sector, voluntary sector, corporate sector or private sector.