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Certificate in Basic Customer Care Course

1. What is the Certificate in Basic Customer Care course?
This is a 1-month online program designed to equip you with essential customer service skills. You'll learn how to improve customer support, handle difficult situations, and enhance overall customer satisfaction through effective communication and problem-solving techniques.

2. How long does the course take to complete?
The course is designed to be completed in 1 month.

3. What is the mode of delivery?
The course is delivered entirely online through a flexible, self-paced format using:

• Written study modules and online interactive materials

• Cloud-based content and video lectures

• Self-tests and audio-visual learning materials

• E-learning resources accessible from home or office

4. What will I learn in this course?
Upon completion, you will be able to:

• Demonstrate effective customer service approaches

• Apply techniques to handle difficult customers

• Develop confidence and skills as a problem solver

• Understand how your behavior affects others

• Provide effective solutions to customer-facing problems

5. Who is this course for?
This course is ideal for:

• New entrants seeking customer service skills

• Customer-facing professionals wanting to enhance their skills

• Anyone interested in pursuing a career in customer service

• Employees looking to improve their interpersonal communication

6. What are the benefits of studying customer care?

• Improved Employee Morale: Creates a positive work environment

• Enhanced Customer Experience: Helps deliver better service

• Skill Enhancement: Keeps you updated with latest customer service trends

• Increased Productivity: Equips you to perform tasks more effectively

• Higher Engagement: Encourages learning and team bonding

7. What career opportunities does this course lead to?
Graduates can pursue roles such as:

• Customer Service Representative

• Quality Assurance Manager

• Customer Service Training Manager

• Customer Implementation Manager

8. Is the course free?
To access this course, there is a one-time registration fee of $10 or KES 1,000.

9. What do I get for my registration fee?
Your registration includes:

• Full access to the Certificate in Basic Customer Care course

• Free bonus access to Certified Online Learning (COL) course (valued at $200)

• Guidance on accessing coursework and using the e-learning system

• Certificate of completion upon finishing the course

10. Will I receive a certificate?
Yes, a certificate of completion is issued by Finstock Evarsity College upon successful completion of the course.

11. How do I enroll?
You can enroll through the Finstock Evarsity College website and begin your journey toward mastering customer service skills.

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